Shipping & Delivery
We offer shipping services to:
– Sultanate of Oman
– United Arab Emirates (UAE)
– GCC Countries
Sultanate of Oman
- Delivery Time| Shipping Fee| Courier
- Within 24–48 Hours| 2 OMR| Jinaakom – Home Delivery
- Within 24–48 Hours| 1 OMR| Jinaakom – Pickup from Jinaakom Office
- Delivery times are estimates and may be subject to slight delays in remote areas.
United Arab Emirates (UAE)
- Delivery Time| Shipping Fee| Courier
- Within 1–4 Business Days| 4 OMR| Dalili
- Delivery times are estimates and may be subject to slight delays in remote areas.
GCC Countries
- Delivery Time| Shipping Fee| Courier
- Within 3–7 Business Days| 8 OMR| DHL
- Delivery times are estimates and may be subject to slight delays in some areas.
Returns & Exchanges
- Customers may request a return or exchange within a maximum period of 15 days in the following cases:
- The item is received damaged or defective.
- An incorrect item was delivered.
- The product has a manufacturing defect.
- If you wish to cancel your order, please contact our customer service team as soon as possible.
Return Conditions
- Returned items must remain in their original condition and must not be opened, used, altered, or tampered with.
- Return or exchange requests must be submitted within 15 days from the date of receiving the products.
- We do not accept returns of perishable or rapidly deteriorating products.
- Customers are responsible for all shipping costs associated with returning items. Please note that shipping fees are non-refundable.
Refund Policy
- Once the returned item has been received and inspected, you will be notified whether it meets the eligibility requirements for a refund.
- If approved, the refund amount will be processed automatically according to the original payment method.
Contact Us
- If you have any questions, please do not hesitate to contact us. We will be happy to assist you in choosing the perfect product through our “Contact Us” page.
